Enterasys RoamAbout 3000 Uživatelská příručka stáhnout pdf (Strana 19)

RoamAbout Switch Manager User’s Guide xvii

Getting Help

Foradditionalsupportrelatedtotheproductorthisdocument,contactEnterasys Networksusing

oneofthefollowingmethods:

Toexpediteyourservicerequest,havethefollowinginformationavailablewhenyoucallor

writetoGTACfortechnicalassistance:

•YourEnterasys Networksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)

alreadytakentoresolvetheproblem(forexample,changing

modeswitchesorrebootingtheunit)

•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork

•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant

environmentalinformation)

•Networkloadandframesizeatthetimeof

trouble(ifknown)

•Thedevicehistory(forexample,ifyouhavereturnedthedevicebefore,orifthisarecurring

problem)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

•Name,model,andserialnumberoftheproduct(s)requiringservice

•Softwareversionandreleasenumber

•Outputoftheshowtech‐supportcommand

•Wirelessclientinformation

•License

levelsforRASMandRoamAboutSwitchproducts

{ } (curly brackets) Enclose mandatory parameters in command syntax.

| (vertical bar) Separates mutually exclusive options in command syntax.

Convention Use

World Wide Web http://www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada) or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

http://www.enterasys.com/services/support/contact/

To expedite your message, please type [RoamAbout] in the subject line.

To send comments concerning this document to the Technical Publications Department:

To expedite your message, please include the document Part Number in the email message.

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Enterasys RoamAbout 3000 Uživatelská příručka Strana 19